* Some conditions apply.
1.1 What does “inventory reserved for Just For Laughs MONTREAL passports” mean?
The reserved inventory is usually located on the floor and/or balcony. All seating categories offer excellent visibility and differ slightly between shows and venues.
1.2 Where can I find the list of shows available for the Just For Laughs Montréal passport?
There are still many great shows to be announced as part of the 2022 festival programming! Check regularly the list of shows presented as part of Just For Laughs MONTREAL here and subscribe to our newsletter so you don’t miss anything Just For Laughs MONTREAL and Juste pour rire MONTRÉAL.
1.3 Can I use my included tickets for the same show?
As mentioned in our communications and at the time of the purchase of your passport, tickets must be selected from different shows (1 ticket per show). We invite you to obtain a second passport in case you wish to attend with someone.
1.4 Can I give a passport as a gift?
Yes, and it's a great idea! The passport is the best way to see more shows at a low cost. Just enter the information of the person to whom you are offering the passport at the time of purchase. But beware! Enter your own email otherwise the confirmation email will be sent to him/her and you will spoil the surprise!
* ATTENTION: As soon as you have offered the passport to the lucky person, contact us to have the associated email address changed in order for them to receive the show offers. *
1.5 What does "up to 12 additional free tickets during the festival" mean?
This means that in addition to your included shows, you will be able to add up to 12 additional tickets to your passport for the shows of your choice from the available inventory selected during the dates of the festival, from July 13 to July 31, 2022.
The shows available will be offered by email and the offers may vary throughout the festival allowing you to discover other shows, always depending on the available inventory and demand.
1.6 Does the passport allow me to see French-speaking shows as part of the Just pour rire Festival?
Yes! 2022 passports are bilingual! Be sure to select the bilingual option (Just For Laughs MONTREAL and Juste pour rire MONTRÉAL) when purchasing the passport; you will have access to all the festival's programming!
1.7 What are the conditions for using the 2022 passport?
Tickets included: Tickets included must be selected from different shows (1 ticket per show). Applicable on the Just For Laughs MONTREAL and Juste pour rire MONTRÉAL inventory selected; limited inventory, subject to availability. Passport and selection of choices expire at the end of 2022 festival, July 31, 2022.
Additional free tickets: Based on available inventory, limited quantities, during official festival dates, from July 13 to July 31, 2022. The offers may vary throughout the festival allowing you to discover other shows. Offers will be communicated at different times; offers are subject to change without notice based on available inventory and demand.
2.1 What is the MyAccount customer platform?
MyAccount is a customer portal that allows you to administer and reserve your tickets under a single platform.
2.2 How can I activate the MyAccount customer platform?
Nothing's easier!
2.3 I forgot my password! How can I recover my account.
Nothing's easier!
3.1 How can I select my shows included in my passport?
Very simple!
3.2 I lost my passport number! What can I do to get it back?
3.3 I want to go to a show with my friends, but I didn’t buy my passport with them. Is it still possible?
Of course!
3.4 When will I receive my physical passports?
2022 passports are electronic! You will therefore not receive physical passports. Keep your passport number received by email in a safe place and make your choice of shows right away.
3.5 When will I receive the tickets that I have booked with my passport?
A few seconds after booking your tickets, you will receive an email confirmation with your electronic tickets in PDF format attached. You just have to present them in paper format or on your smartphone at the entrance of the show’s theatre!
If you haven't received anything within a few hours of booking, check your spam emails.
3.6 I misplaced the tickets that I reserved with my passport, how can I get them back?
First check your spam emails; if you can't find anything there, contact our ticketing service by clicking here. Specify the passport number as well as the concerned show and we will be happy to assist you.
3.7 When can I reserve my additional free tickets?
The reservation of these free tickets will be possible during the festival, from July 13 to July 31, 2022. Offers will be communicated by email at several moments to notify you of shows available. Reservations are made exclusively online!
3.8 How can I reserve my additional free tickets?
Reservations will be possible during the festival, from July 13 to July 31, 2022 and can only be made online, in the same way as booking your included tickets. The procedure and the offers will always be communicated to all members by email.
Here are some tips to ensure that your experience is optimal:
Freebies are offered in limited quantities depending on available inventory and on demand.
If you are having technical issues, even after following these steps, contact our ticketing service at boxoffice@hahaha.com.
3.9 Do I have to use my passport before a specific deadline?
Yes! The 2022 passport expires at the end of the festival, from July 13 to July 31, 2022. Make sure you have made your shows selection before the festival starts to get better seats!